Can I change or exchange the product?
Yes, you can exchange or change your item within 7 days from the date of receiving your order, provided that there is no defect or difference in the shape that was previously ordered.
Can I return the product?
Yes, you can return closed, unused products within 7 days from the date of receiving your order, provided that the product has not been opened.
o In the event that you write incorrect delivery/contact information, we disclaim responsibility for any events that may result from that, such as: product damage - inability to recover it - and other matters that may occur.
o Returned products must be unused and in the original package. We cannot return a used product if it is damaged or altered in any way.
o If the part sent to the customer is correct, in that it matches the same name as the part sent by the customer and matches the body number sent with the order, or the customer chooses it from the list of offered parts, he has no right to request an exchange or return of the part.
o If the store sends a part that does not conform to the specifications of the customer’s order or sends an unusable part, the customer has the right to request a replacement or return of the part within the warranty period indicated with the order.
o East Origin Company is not obligated to make any compensation to the buyer except for the value of the paid order.
o The store does not bear any additional fees resulting from an error in preparing the piece.
o If the customer sends the item late for more than 24 hours from the time of informing the customer service center, the return or exchange request is considered cancelled.
o For the above, it is required that the returned parts arrive in their original condition and be received by the store in order to begin the procedures for replacing the part or the procedures for returning the remaining amounts of money to the customer. If the returned part is different from the original part sent to the customer, the order is considered cancelled.
o For the above, it is required that the request for replacement or return be made within the warranty period indicated with each sold item. If the request is made after the expiration of the warranty period, the request is considered canceled and unacceptable.
o If there is no warranty period stated with the order, the warranty for the item is considered 48 hours from the time the item arrives at the customer’s shipping address, and any replacement or return request during this period is considered canceled and unacceptable.
Can I cancel my order?
o In the event of a difference in prices, the website “Asl Al Sharq Company” is obligated to inform the customer within 24 working hours from the time the customer pays for the order.
o East Origin Company is not obligated to make any compensation to the buyer except for the value of the paid order.
o Some parts need to be ordered from the agent or from abroad. In this case, when the customer approves the request, he does not have the right to cancel the order, and in the event of cancellation, some administrative fees may be deducted from him.
o In cases of price difference, the buyer is obligated to pay the difference to begin the preparation and shipping procedures.
o Special fees are approved for parts ordered from abroad at a rate of no less than 5% of the total value of the parts or fifty riyals as a minimum.
What do I do if I receive an error with the product or my product is defective?
If this happened, we are truly sorry. Please write to us and tell us your order number along with documentation of the damage, and we will take care of sending it to you again.
To be eligible for your product:
- Your item must be in the same condition that you received it.
- Sending a picture of the product that has a defect or defect.
Please contact us on the technical support page
How is the exchange and return process done?
§ Send an email to [email protected] to request a return, including your personal data and order number, and specify the products you want to return, mentioning the reason and photos of the products in their original condition.
§ A customer service representative will contact you to confirm your return request.
§ The customer service representative will then send a return shipping invoice to your email or via customer service WhatsApp to attach it to the return request.
§ Please go to the nearest branch of the shipping company to re-order.
§ After verification, the amount will be returned to the customer via his card used when paying, and the process may take a period of up to 5 to 15 working days.
Is there an additional cost if I want to exchange my order?
If you want us to receive a product that you would like to exchange within 7 days from the date of receiving the order, we will take it after confirming the reason for the replacement. If it is proven that the product has a defect, we will take care of sending the replacement product without paying any additional costs to you. If you want to exchange for another reason, you will have to pay the shipping cost, which varies depending on the weight of the product and the shipping company chosen.
Refunds or returns (if applicable):
If your request is approved and confirmed, the refund will be processed, and the balance will be automatically applied and returned to your credit card or original payment method, within approximately 7-14 business days, due to internal procedures and processes related to this. We assure you that your money is safe!
Late or missing amounts (if any):
If you haven't received any payment yet, first check your bank account again.
Then contact your credit card company, and it may take some time before the amount paid to you is officially posted to your bank account.
If you've done all this and haven't received your refund yet, please contact us on our support page
